Quality Assurance & Health & Safety

Our aim is to deliver the best service possible and to this end we offer our customer's a quality guarantee.

We are able to provide this guarantee as we focus on a high level of training and customer follow up and this combined with our well-developed quality and safety management systems ensure the best outcome for our customer.

Our management and administration staff are trained to identify the customer’s needs and to provide an appropriate and satisfactory solution. From the very first contact with our customer to the service and follow up, no aspect of our service is overlooked.

Our duct cleaners have the following training as a minimum:

  • Construction card
  • Confined spaces
  • Basic First Aid
  • Height Safety Awareness
  • Elevated Platform
They receive further training in the following areas:
  • Identify, cut and reseal access
  • Operation of hand tools
  • Operation of equipment
  • Site specific induction
  • Following JSA/SWMS
  • Understanding and following Kleenduct's procedures
  • Protecting and respecting the customer's environment
  • Training to IKECA Standards

Kleenduct Australia has developed safety and quality management systems that are externally audited on a six monthly basis and certified to comply with Australia and New Zealand (AS-NZS4801) (AS/NZSISO9001):2008.

We adopt AIRAH (The Australian Institute Of Refrigeration, Air Conditioning and Heating) Best Practice Guidelines and AS 3.666.2 and 1851 – 2012 recommendations to achieve our exceptionally high standards. Our systems ensure that all parties involved are protected and that our staff are working with safety and quality first and foremost in their thoughts.